It pays to be nimble when things are moving fast during the Covid-19 crisis. By Delima Shanti
It may feel like 2020 has been a Wizard of Oz-style tornado of bad news and crises, and if you’re running a business right now you’ll be thinking how you’re going to weather the storm.
At Time Out, we’ve had to quickly react and readjust the way we put our mission into practice in our content strategy. Our core mission is still to get you out of your house and explore every corner of Melbourne and Sydney. But with many major events being cancelled and Australians being advised to practise physical distancing, we've pivoted to: Time In.
Our content strategy for Time In focuses on ways to bring the best of the outside world to our readers’ doorsteps. This includes things like: virtual galleries, the top movies to stream, how to practise social distancing and even how to get signature Melbourne cocktails into your home.
Already, we’ve seen a change in the way people consume content. It’s vital to keep audiences informed on how the latest government rulings are going to affect them. That said, audiences are also hungry for feel-good content that makes them feel ‘seen’ in a world when they may be uncertain about what their own futures look like.
Whether you run an online side hustle or a local neighbourhood bar, here some basic points to help you weather this storm in your social media content or marketing activities:
- Be upfront: People want to know how the latest word from the government is going to affect their favourite local businesses. Keep your followers updated with changes to hours, deliveries, etc. It’s also worth letting people know how best to support your business. Should people buy dining vouchers or donate their defunct event ticket? Let them know!
- Put your best face forward: As a business, now is a great opportunity for you to put your friendly faces out there. People want to connect, and they genuinely care for the businesses that are doing it tough right now. We highly encourage personal messages to the community featuring the business owners, delivery drivers, bartenders or even the shop pet.
- Don’t ignore the C-word: You can’t forget about the big, infectious virus in the room. Be mindful of the many ways that this crisis is affecting people, including your customers or followers.
- Make the most of user generated content on social media: Think about it, people including your customers are always snapping photos of their cities, brunches, drinks, favourite spots and more. Why not leverage the content that is already out there? We do this on our social channels at Time Out and it works wonders on social media engagement.
- Stay true to your mission: Last but not least, the world might look very different now, but at its core what makes your business unique is still the same. Don’t pivot too far out and forget why your customers love coming to you and engaging with you in the first place. Start with understanding the way that your consumers might be changing their behaviours in this time and from there you can start rethinking the way you reach your audiences.
Time Out might be temporarily rebranding to Time In at the moment, but our mission remains the same, and we’re always here to help you figure out the best ways to reach and engage your potential consumers. Get in touch with our friendly team today.